A pain reliever is anything that counteracts the discomfort of having to work with a release that lacks important features. A pain reliever should be used as long as it alleviates more pain than what it costs. Pain relievers can be used with sany type of user, not just external customers. Examples of pain relievers are:
Give customers cash, coupons or some other kind of money as compensation. This works best if combined with Limited releases.
Give a group of employees that will use a Limited release expanded authority or some other kind of promotion.
Reduce the price of the products being sold.
- Reduce user expectations
The simplest (but still effective) way of lowering users expectations of a release is to label it as a beta release.
- Better service
Provide customers with individual service arrangements. Open a hotline that only affected customers can use.
- If the pain reliever is too strong it can mask flaws in the release.