H2A

Characteristics

Workflow-oriented Services which require human interaction

• Long running transactions
• Most services start as H2A Services
• Automated on a ROI basis
• Non-trivial decisions points that require 'human touch'
• Starting-point/front-end of externalized processes

Patterns for Human 2 Application Services

Human 2 Application Services

Technology/Implementation strategy (Java)

Technology, Implementation and products

• Buy specialized product if close match to requirements
  • (K2.NET)-alike products
• Build portal upon best-of breed (JSR 168/286)
  • SiteVision, Vertical Site, CorePortal (Norwegian CMS and JSR 168 products)

Technology/Implementation strategy (.NET)

Technology, Implementation and products

• Windows Forms
• Microsoft Office (as smart client)
• Pure ASP.NET
• MOSS (Sharepoint platform) incl. Sharepoint Designer for H2A workflow
• Enterprise Human Workflow with K2.NET / Skelta/ Captaris++
• Portal connectors useful