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For a CustomerRepository service, you might establish a set of data quality KPI. I.e. how many of the customers which have been updated within the last 3 months. The completeness of addresses, email and phone numbers on the customer base, the collaboration between organizational usage and ownership of a customer segment and the like. Technical KPI like response time, availability and the service SLA/contractual parts are also easily exposed and helps the organization to maximize the value of their SOA strategy.


Relationship to other SOA strategies

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The Laws of SOA

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Service Manifest

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Design-Time Governance - SOA Design Rules

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