Service Management, Operations and Monitoring

Version 7 by Bård Lind
on Feb 16, 2017 09:40.

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Current by Bård Lind
on Feb 16, 2017 09:41.

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h6. Base elements
* Business Value → Observe userstorries accomplished. Tell the success story. What value did Telia you provide to your customers.
* Operational Metrics → Observe functionality. Which functions are used, which functions are not used? Does upgrade increase or decrease end-user usage?
* Technical Metrics → Observe usage, what is the number of requests. What is the rate of 200/404/5xx responses?
** Performance Metrics → Observe everything that happen in production. Sumarize valuable metrics, then discard raw data. Create a basic understanding of how your services operate in the wild.

h3. Tools available